Knowledge Base
Answers to frequently asked questions and use cases.
Technical Support
You can freely file a bug report or request in our ticket system.
With Support Licence
Every software licence includes 30 days of free after sales technical support. The enterprise edition additionally includes 1 year of free personal support. Please use the email address you received with your invoice to get in touch with a technician.
Without Support Licence
If you don’t have a licence including free support we will take your bug report as well. You won’t however be able to get in touch with a technician to help you personally.
What should you include in a ticket?
A detailed description of the error
The more information regarding the error or problem you encountered you provide us with the easier it is for us to help you. Your provided information can help us reproduce the error.
Log File
Please send us the log file of the backup set that produced the error. The log file contains vital information we need to be able to help you.
Screenshots
Please provide us with screenshots if you think they will help us understand the problem further.
Registering licences for
Z-TapeBackup, Z-TapeLoader, Z-VSScopy, Z-FTPcopy & Z-Scan2Send
Please send the following licence information to our sales department.
You will find an option in our software to send this information easily.
- Shopping cart or oder number
- Name oder company name
- Postal code and city
- Serial number (will be created by our software)