What should you include in a ticket?
A detailed description of the error
The more information regarding the error or problem you encountered you provide us with the easier it is for us to help you. Your provided information can help us reproduce the error.
Log File
Please send us the log file of the backup set that produced the error. The log file contains vital information we need to be able to help you.
Screenshots
Please provide us with screenshots if you think they will help us understand the problem further.
Send attachments only as ZIP files!
All attachments have to be send as ZIP files. The spam filter of our support system will automatically delete any other files!
Ticket System
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