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General information about the support
We would like to point out that our support is offered within our means voluntarily and free of charge for users of the freeware version. There is no legal entitlement to free service and support for users of the freeware version of Z-DBackup.
Users owning a Z-DBackup licence are entitled to free support via e-mail.
Please understand that the software cannot always please everyone in every way. With more than 35,000 users, we choose the conventionally best way to make our products user friendly. There are some restrictions on some systems that cannot always be taken into account. Thus, individual software components from different software vendors may impair the functionality of our software.
Suggestions for software
In case you find bugs or have other ideas for improvement, please send an email to:
I'm experiencing problems with an application – what should I do?
First, read the online help/user manual. If no help is available, send an email to support@z-dbackup.de with an exact (!!) description of the error. This includes error number, error text, maybe a screenshot, a description how the error occurred (to help us understand what happened) as well as details about your computer configuration (operating system, service packs, particularities, memory, processor etc.). The more precise you are, the quicker we can offer a solution.
Please include the following data with your email/support inquiry:
▪Program version
▪Operating system/service packs
▪detailed error description
▪Information on how the error can be reprocudes
▪maybe a screenshot
Please zip all email attachments (images, logfiles), because else they might be classified as spam by my email ticketing system, which will delay the support. Please also understand that our reply to your email can be delayed over weekends.
IMU Andreas Baumann
Schönhauser Allee 163
D-10435 Berlin Germany
Hotline: Monday to Friday from 12 AM to 4 PM (Central European Time)
 www.z-dbackup.de
Help Z-DBackup
•Notes on the Program
•What's new?
•Add-On Modules
•Programm Update
•Programm Description
•Features Overview
•License Terms and Conditions
•Registration Form
•Data Protection Declaration
All used trademarks and company names are subject to copyright of their respective companies.
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