|
You need your registration data to unlock the software. The registration data consists of Name, Location and the actual Key,and all three fields have to be filled in! The registration data can be found in the registration email.
 All three fields (name, location and key) have to be filled in!
Please note: with a write error, the software can not be unlocked. Transfer the license data 1:1.
If the program was successfully unlocked, this is confirmed by Z-Cron with this info message:
Service & support
In case you find bugs or have other ideas for improvement, please send an email to:
I'm experiencing problems with an application, what should I do?
First, read the online help/user manual. If no help is available, send an email to support@z-dbackup.de with an exact (!!) description of the error. This includes error number, error text, maybe a screenshot, a description how the error occurred (to help us understand what happened) as well as details about your computer configuration (operating system, service packs, particularities, memory, processor etc.). The more precise you are, the quicker we can offer a solution.
Please include the following data with your email/support inquiry:
Program version
Operating system/service packs
detailed error description
Information on how the error can be reprocudes
maybe a screenshot
Please zip all email attachments (images, logfiles), because else they might be classified as spam by my email ticketing system, which will delay the support. Please also understand that our reply to your email can be delayed over weekends.
|
